Returns & Exchanges

At Promescent, we want you to be completely satisfied with your purchase. If your new fashion items don't fit or meet your expectations, you can return or exchange them within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging with all tags attached. Ensure the garments are unworn, unwashed, and in their original condition.

3

Attach the Shipping Label

Download and print the prepaid shipping label provided through our portal and securely affix it to the outside of your package.

4

Drop Off and Track

Hand your package to the designated carrier. Once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing